Introduction

At Roadpro® Portable Stove, Heater, Fan, Tornado Fan, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.

Please take a moment to familiarize yourself with our privacy practices. By visiting our website and using our services you agree to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information from you when you visit our website.

Personal information refers to any information that can be used to identify you specifically, such as your name, email address, phone number, billing address, etc.

Non-personal information refers to information that does not allow us to identify you. This includes demographic information, browser information, devices information, data collected through cookies, pixel tags, web beacons, and other technologies, IP addresses, etc.

The specific types of information we may collect includes:

• Contact information such as name, shipping and billing address, phone number, email address when you create an account or make purchases.
• Financial information such as credit card number, expiration date, CVV code that is required to process payments if you make purchases.
• Purchase history such as details of products you have purchased from us.
• Account information such as username, password, preferences etc. required to create an account with us.
• Surveys & Feedback such as information you may provide when you respond to surveys, fill out forms, participate in market research activities, apply for jobs, leave feedback or otherwise communicate with us.
• Demographic information such as age, gender, location, interests etc.
• Browser information such as IP address, browser type, browser language, referring/exit pages, operating system, date/time stamp etc.
• Usage information such as information about how you use our website, products and services.
• Marketing preferences such as your preferences for receiving marketing communications and newsletters.
• Social media information such as your social media profile details if you connect with us on social media platforms.

How We Use Information

We collect and use your personal and non-personal information for the following purposes:

• To create and manage your online account.
• To provide our services to you, process your orders and payments.
• To communicate with you regarding our products, services and promotional offers.
• To customize your experience on our website and send you personalized offers.
• To improve our products and services and develop new products and features.
• To protect against fraud, spam, abuse and unauthorized access.
• To analyze trends, statistics and website usage for improvement.
• To share non-personal aggregate data with advertisers and third parties.
• To comply with applicable legal obligations as may be required.
• To recruit staff if you apply for a job with us.

When We Disclose Your Information

We may share your personal and non-personal information with:

• Service providers and business partners: With third party vendors and service providers who work on our behalf and help us operate our business, website and mobile apps. This includes payment processors, shipping partners, marketing partners, cloud service providers, analytics providers etc.
• Group companies: With our parent, subsidiary and affiliated legal entities for business and administrative purposes.
• Sale or merger: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the personal information we have collected from you to the other company.
• Legal proceedings: In response to a subpoena, court order, or other legal process if we are required to do so to comply with applicable law, regulation, legal or regulatory process and to protect our rights and property.
• With consent: In any other situation not covered above, we will ask for your explicit consent before sharing your personal information.

Data Storage and Retention

The personal information we collect from you is stored and processed in United States, or the location of the relevant service provider hosting data on our behalf. We take reasonable steps to ensure the data hosting providers give adequate protection and security to your data.

We retain personal data as necessary for the duration required by law or for legitimate business purposes. For visitors from the European Economic Area (EEA), we follow retention periods as per GDPR data protection laws.

Security of Your Information

We are committed to protecting your personal information and have implemented technical, administrative and physical safeguards to help protect it from unauthorized access, use and disclosure.

However, no method of transmission over the Internet or data storage system can be guaranteed to be 100% secure. We cannot warrant the security of any information you provide us and you use our website and provide information at your own risk.

Privacy Rights for Users

You have the following data privacy rights:

• Right to access the personal data we hold about you.
• Right to rectification if any personal data we hold about you is inaccurate or incomplete.
• Right to erasure of your personal data when certain conditions apply.
• Right to restrict processing in certain circumstances.
• Right to data portability and have your data transferred to another controller.
• Right to object to the processing of your data in certain cases.
• Right to not be subject to automated decision making.

To make a request, contact our Privacy Officer at the contact details at the end of this policy. We may require additional information to verify your identity before processing your request.

If you have any complaints about how we handle your personal data, please contact us first and we will do our best to resolve the issues. You also have the right to lodge complaints with your local data protection authority.

Policy for Children

Our website and services are not intentionally designed for or directed at children under the age of 16 years. We do not knowingly collect personal data from children. If we learn that we have collected any personal data from children without their parent or guardian consent, we will promptly delete such personal data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to collect non-personal information and analyze website usage. Cookies are small data files stored on your browser when you visit a website.

We use cookies for purposes such as:

• Keep you logged in during visits.
• Keep track of shopping cart.
• Personalize your experience, such as custom recommendations.
• Collect website usage data to improve site performance and serve target ads.
• Enable third party features and services.

You can disable cookies through your browser. However without cookies you may not be able to take advantage of all our website features and services.

We also use web beacons, pixel tags, tracking URLs and other tracking technologies on our website for similar purposes stated above. These are tiny graphics files and programs that monitor your activity on the website and collect non-personal data.

External Links

Our website contains links to third party websites and services. Please note we are not responsible for the privacy practices of these external sites. We encourage you to be aware when you leave our site and read the privacy statements of each site that collects personal information.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. The updated version will be indicated by the “Last Updated Date” at the top of this page. You should review this policy periodically to stay updated on our privacy practices.

We will notify you of significant changes to this policy primarily via email and our website homepage. Your continued use of our website constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about our privacy practices or this policy, please feel free to contact our Privacy Officer at:

Email: [email protected]

Phone: 1-800-000-0000

Address: 123 RoadPro Lane, Nashville TN 37217 USA

This Privacy Policy was last updated on February 20, 2023.